Tuesdays 1-2pm Wednesdays 12-1pm Let’s Talk Frequently Asked Questions
Monday 8 a.m.-4:30 p.m.
Tuesday 8 a.m.-4:30 p.m.
Wednesday 8 a.m.-7:00 p.m.
Thursday 8 a.m.-4:30 p.m.
Friday 8 a.m.-4:30 p.m.
Student Counseling Services seeks to provide a safe, welcoming, and affirming environment for all students. We also seek to foster a diverse campus community of safety, inclusiveness, and respect. We therefore commit ourselves to creating an environment based on our values that allow our diverse student body to access care, receive high quality services and take positive pathways to mental health.
Triage is implemented in many healthcare and mental health settings and is a process determining the most appropriate treatment and services based on someone's needs. At your Triage appointment, you and your counselor will identify the most pressing issues bringing you to SCS. As a result of this conversation, a recommendation for the most appropriate services will be made based on our Stepped Care Model.
Triage appointments are brief 20–30-minute appointments. The purpose of triage is to provide readily accessible appointments to students, and efficiently make treatment recommendations based on a student’s present concerns.
If you are in crisis, please do not use the online scheduling button to request an appointment. Instead, if it is during normal business hours, please either call ((309) 438-3655) or walk in (320 Student Services Building) and request to speak with the on call counselor. If you have an emergency after our normal weekday business hours or on the weekend, please call the Student Counseling Services main number at (309) 438-3655. You will be given the option to press "2" to speak to a counselor immediately, or dial 1-855-256-2188. The counselor will provide information, support, referrals, and, if needed, will arrange for emergency services.
Information About Appointments at SCS
For helpful information about appointments at SCS, cancellation policy, rescheduling, and more, refer to the Information Regarding Appointments document.