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Student Counseling Services

Emergency Situations

Emergencies are rare, but they can occur. If an occasion arises when you are dealing with a student who is disoriented, out of control, or engaging in bizarre behavior, there are several things to consider:

  • Safety first! If you are concerned about safety, either yours or others, contact the Illinois State University Police (911) first.
  • Approach the situation calmly. This will allow you to be more effective and may help the student become less anxious or agitated.
  • Hear the student out; you can always consult with SCS staff while the student is there. Call SCS at (309) 438-3655. If it is after working hours (8:00 am to 4:30 pm MTRF; 8:00 am to 7:00 pm W), you will be prompted to press "2" to speak to a counselor immediately, or dial 1-855-256-2188.
  • Contact an appropriate person or agency for assistance. This may be another faculty member, your department chairperson, the Illinois State University Police, or SCS staff.

If possible, do not leave the student alone. If for some reason you must leave the student, have someone stay with the student until you return or help arrives. Avoid having too many people around, which could embarrass the student and make the situation more difficult.